Refund Policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Items must be sent back within this timeframe to be eligible.
To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@theteakyhut.com. Returns should be sent to:
240 S Andrews Ave Unit 10, Pompano Beach, FL 33069
If your return is accepted, we will provide return instructions. Customers are responsible for their own return postage costs. Items sent back without prior approval will not be accepted.
Store Credit & Restocking Fee
Once we receive and inspect your return, we will issue store credit for the full amount of your returned item(s), which can be used for future purchases on our website.
If no exchange is elected, returns are subject to a 15% restocking fee, which will be deducted from the store credit issued.
Refunds to the original payment method are not available.
For any questions about returns, contact us at contact@theteakyhut.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (special orders or personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable. If you have questions about a specific item, reach out before purchasing.
Exchanges
To avoid the 15% restocking fee, we encourage customers to exchange items instead of returning them for store credit.
To ensure you get what you want as quickly as possible, return the item you have, and once your return is accepted, place a new order for the desired item.